CUSTOMER EXPERIENCE REPRESENTATIVE JHB
Division and Department:SALES- JHB
Minimum Skills and Knowledge Required:
• Standard 10 / Grade 12 or equivalent.
• Minimum of 3 years’ experience in Sales and/or training
• A relevant tertiary qualification will be advantageous.
• Experience in B2B or in corporate clothing and gifting space will be advantageous.
• Excellent communication skills, both written and verbal.
Behavioural Dimensions Required:
• Collaborative team player.
• Well versed in business strategy, data analysis and problem solving.
• Tenacious, determined and strong willed. • Strong relationship building and management skills.
• Exceptional planning and time management skills.
• Achievement and outcomes based oriented.
• Self-motivated, positive mental attitude and enthusiastic temperament.
• Excellent at follow through on tasks.
• Meticulous attention to detail or methodical and organised.
• Harness ability to provide clear, helpful, credible and timeous feedback.
Brief Description of Key Performance Areas:
• Ensure an exceptional level of product and systems knowledge and transfer this knowledge to customers in a clear, holistic and detailed manner.
• Enable and develop customers’ knowledge of our services or focusing on online usage and products towards changing their buying patterns and end user product preferences.
• Client liaison, training customers on headline campaigns, key feature or new products as well as systems, procedures and sales tools and website functionality.
• Training customers on, and increasing of online usage (orders placed online, logo upload and artwork approval conversion).
• Establish call cycle by area or location for clients within region or country of responsibility.
• Call on an average of two customers a day, depending on area, distance and traffic congestion; minimum 36 customers per month.
• Create content for presentations as and when required.
• Present in public or to large groups during events and campaigns.
• Present on your base monthly and provide feedback timeously via the reporting structure.
• Complete and submit reports weekly, monthly and quarterly.
• Monitor spend and targets to inform own activity and inform the CX Manager throughout to enable corrective actions to be implemented.
Contact Person:Anne-May Pienaar
Contact Phone:011 457 9038
Contact Fax:
Contact Email:Anne-may@amrod.co.za
Date Circulated:2019/12/17
Closing Date:2020/01/31
Additional Information:
N.B:
1. All applications must be routed via the applicant’s Departmental Manager or the Human Resources department with an updated CV and motivational letter from the applicant.
2. The Company will take into consideration its Employment Equity Policy when candidates are selected.
3. Only candidates who meet the minimum requirements of this position will be considered and/or contacted.
4. If you have not received a response within 5 working days from the date of submission of your CV, please accept that you application was unsuccessful.
5. Employees must at least have 6 months’ experience working for Amrod to apply for this position.