Call Center Agent
- Job Sector: Banking
- Country: South Africa
- Region/State/Province/District: Gauteng
- Location: Simmonds
Risk & Corporate Affairs
Job Purpose
Telephonic collections focusing on minimising the forward roll rate of potential non performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.
Key Responsibilities/Accountabilities
- Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.
- Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due.
- Refer customer requests to the relevant admin department for actioning.
- Maintain call activity at agreed levels.
- Confirm / Update customer records.
- Refer accounts to trace when no contact can be made.
- Provide efficient and quality service to customer.
- Comply with product specific policies and procedures.
- UIP dialler on-line hours as specified per product area
Preferred Qualification and Experience
- Grade 12
Knowledge
- Business Knowledge (Level 1)
- Understands the broader business environment in which they work from sector, organisation, and role perspective.
- Risk Management (Level 1)
- Timorously identifies and manage risk within their area influence using policies and procedures.
- 1-3 Years collections experience, preferably in the Credit or Collections environment. Call Centre experience an advantage.
Please note this vacancy is Always ON
We are constantly recruiting for Call Centre Agents to join our team. The vacancies may not always be open in your preferred area of work at the time of your application, but they are frequently available. Should you meet the requirements of what we are looking for a consultant will be in touch with you
What is Always On?
Always On refers to advertising of roles that we are recruiting for currently and on an ongoing basis.
Why Always On?
This method of advertising is aimed at improving candidate experience by allowing:
You to apply once for an opportunity over a certain period e.g. 6 months.
You to obtain swift feedback on your one application.
The Talent Acquisition Team to screen your one application, based on your personal preferences in locations where you would like to work, and type of environment (Voice /Physical Branch) then match you to opportunities where you are suitably qualified.
Candidate Tips:
Ensure that you have uploaded the latest CV and all copies of your qualifications online when you apply for the desired role (this aids the recruiter to effectively match your profile to the opportunity).
Your latest CV should reflect your skills/capabilities, qualifications and the roles you have been in with the correct dates and accurate contact details.
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