Tracking and Monitoring Clerk
| Closing Date | 2021/08/13 |
| Reference Number | HOL210805-2 |
| Job Title | Tracking and Monitoring Clerk |
| Business Unit | Hollard Insure |
| Department | Trucking |
| Job Type Classification | Permanent |
| Reporting To | Bureau Manager |
| Number of Positions | 1 |
| Location – Town / City | Parktown |
| Location – Province | Gauteng |
| Location – Country | South Africa |
| Job Advert Summary | Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution Area. We are looking to recruit a Tracking and Monitoring Clerk in the Trucking Division. Role Objectives: • The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Regent Risk Service’s client vehicles. Key Responsibilities: • Vehicle tracking and monitoring on multiple systems. • delivering extraordinary customer service as well as conscious about our customers and their vehicle safety. • Accurate and timeous communication and follow through on all events & calls received. • Receive calls on the emergency call and update the emergency call register spreadsheet (in case of road incidents/accidents/breakdowns. etc…) • Ensure all your administrative and shift duties are accurate and complete. • Excellent listener, able to analyse and interpret information. • Capacity to instil an ethic of quality and consistency in self and others • Be responsible for ensuring effective customer liaison interactions and dispute resolution. |
| Required Knowledge and Experience | • Query resolution • Basic knowledge of tracking systems • Advanced computer literacy • Customer service • Must be comfortable working shifts • Good communication skills • Efficiency • High EQ • Perseverance • Information gathering & monitoring • Attention to detail • Self-motivated • Time management |
| Educational Requirements | • Grade 12 or an equivalent NQF level 4 Qualification • Previous experience in the vehicle tracking industry will be an advantage. • Proficiency in MS Office. • Must be able to work shifts. Driver’s license and own transport advantageous |
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